Legal
Privacy policy
Draft for legal review. This document isn't in effect yet and will change before launch.
Who we are
Ingest Cloud provides software that builds a Brand Graph from a brand's sources and helps it get accurately represented by people and AI engines.
What we collect
Account details (name, email, password hash); the brand sources you add or connect (website pages, files, documents); the content, approvals and audit records you create; and, if you ask for a report or updates on our site, your email address, website and a one-way hash of your IP address (used only to limit abuse).
Invite requests and texts
If you request an invite on our site, we keep the mobile number, business name and website you enter, to hold your place in line. We don't text numbers typed into that form. If you text us, we keep your number and the messages, and reply only in that conversation. Reply STOP at any time and we won't text that number again; START turns messages back on.
Public web data
To build a Brand Graph and find relevant reporters, we read publicly available pages, respecting robots.txt and site terms. We don't access logged-in areas.
How we use it
To run the service you asked for, to secure it, and to send you service emails. Marketing emails go only to people who confirmed their address, and every one has an unsubscribe link.
Service providers
We use providers for hosting, databases, email delivery, payments and AI models. They process data on our behalf under contract. The current list will be published here before launch.
Analytics and cookies
Our marketing pages count page views with our own cookieless analytics. For each view we keep the page, the referring site's domain, any utm_source, whether the visit came from an AI assistant, and one-way hashes of your IP address and browser made with a random key that changes and is deleted every day. We never store the IP address itself, and page views are deleted after 13 months. Signing in sets a session cookie and a small cookie that only tells our site you're signed in.
Your choices
You can ask us to export or delete your data, unsubscribe from marketing email at any time, and ask what we hold about you. Anyone who opts out of the platform is never contacted by any Ingest Cloud customer.
Retention
We keep account data while your account is active and will delete it within a set period after closure (to be confirmed in legal review), except where we must keep records by law.